Some Frequently Asked Questions Our Clients Ask


Q:  How will I find my driver at the airport ? 

We meet all arrival passengers inside the airport terminal, as they exit the security point area, with a sign bearing the last name or company name of the traveler. 

Q:  What is your waiting policy ? 

For each reservation, there is a 15 minute grace period for which no wait time charges are assessed. After that 15 minutes, wait time charges apply.

We track all commercial flights and wait time is not charged for any passenger arriving on a commercial airline.  

For arriving flights, we will wait as long as it takes if we hear from you. If we cannot make contact and we don't hear from you, We e will leave an hour after the flight arrives. If you are held up in baggage claim, please call us at 913-800-4011.

Q:  How can I be guaranteed you will pick me up ? 

Our reputation is our best asset, We have been in business for many years and plan to be here to serve your needs for another 34 years. Please see some our customer testimonials. 

Q:  What type of insurance coverage do you have ? 

We carry $1.5 million in insurance coverage. This insurance is necessary for interstate travel and required by Kansas Law. This insurance coverage is also the legal amount for required airport permits and specified airports. 

Q: What are your hours of operation ?

We service your travel needs any time of the day or night, 24 hours a day, 7 days a week, including holidays.

Q:  Lost & Found

If you suspect you have left an item in our vehicle, please call us at 913-800-4011. 

Kc Global is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it.

Making a Reservation 

Q: How do I make a reservation for a Kc Global car? 

With Kc Global we offer two simple ways to book a ride. 
Phone: (913) 800-4011 

Q: What's the difference between the vehicle classes? 

Kc Global offers a wide selection of vehicle types in order to best meet the needs of our passengers and travel organizers. To learn about the differences please visit Our Fleet page. 

Q: How many passengers and bags can each vehicle type accommodate? 

Each vehicle can accommodate a different number of passengers and bags. Please visit Our Fleet page to view our passenger and bag limits for each car class. 

If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. TLC safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly. 

Q: What information is collected during booking and how is this information used? 

Any information you provide to us when booking is confidential and never shared with a third party. 

We ask for the passenger's name, pick-up and drop-off locations, vehicle request, credit card information, mobile number and email address. The email address you provide us with will be sent the booking confirmation and a final receipt. We also ask for the passenger's mobile number so they can receive important SMS alerts on the day of their ride. You can opt-out of providing us with an email address and mobile number; however this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number. 

After You Book 

Q: How will I know my car has arrived and what if I need to contact the driver? 

If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location. 

If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at (913) 800-4011. 

Creating An Account 

Q: What's the benefit of creating a GroundLink account? 

A Kc Global account allows you to manage your current, cancelled and closed reservations; cancel reservations online; manage payments methods and contact information; and most importantly expedite the check out process. 

Q: Are there additional or hidden fees? 

Kc Global does not have hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete. 

Q: What other fees might I see on my final bill that were not on the ride confirmation? 

Fees incurred during the ride cannot be estimated beforehand, so you'll see them only on your final bill. Any wait time, additional stops you request and tolls will be reflected on your final bill. 

Q: How are by the hour job rates calculated? 

By the hour job rates are calculated based on the pickup location, route taken, and drop off location for the ride using a zone fare pricing model. During booking, Kc Global provides a rate that is based on the ride staying within the pickup zone. Should you go to a different zone during your by the hour ride, the rate of the ride will be adjusted to reflect the actual ride taken. 

Q: What if I'm running late or my flight is late - will my driver wait for me? 

Yes, but please be aware after the wait time grace period you will be charged wait time. With an airport pick-up, if you've provided us with your flight information we will track your flight, in an effort to help you avoid wait time fees. 

Q: What is demand-based pricing? 

In an effort to increase the amount of supply available during inclement weather, certain peak travel times and local events, Kc Global has instituted demand-based pricing in order to maximize the chance that there will be a car available for you when you need one. During times of high demand we will increase prices slightly at these times in order to secure the best, most reliable transportation for you. 


Q: Does the driver accept credit cards or cash? 

Yes , We accept Visa, MasterCard, American Express and Discover. We also accept most personal and business checks or cash.

Q: When will my card be charged? 

Upon confirmation of your reservation, we authorize your card for the estimated cost of your ride. This is not a "true" charge and usually shows up in the pending charges section of your credit card statement.. 

Once your ride is completed, the credit or debit card you provided will be charged for the actual costs incurred for the ride. A final invoice will be emailed to you within 48 hours of your completed ride. 

Q: Will I get a receipt of my ride? 

You will receive a receipt via email 24-48 hours after your trip has been completed. If you do not receive a receipt contact our Customer Service department. 

You can also print ride details from the "My Dashboard" section of our website. Ride Details reports are updated 24-48 hours after a ride and will reflect final charges. 

Airport Pick-Ups 

Q: What if my flight is early or delayed? 

We ask for your flight information when booking your ride. This information allows us to track your flight - so early or late - when your flight arrives we'll be there. You have the option to disable flight tracking, but we advise against this because if your flight is early you may be kept waiting or if it's late you may incur unnecessary wait time fees. 

Q: How will I find my driver? Do you provide meet & greet service? 

We offer curb-side pick-up as standard service or meet & greet service. 

If you've requested an inside pick-up your driver will meet you at baggage claim. 

If you're meeting your driver for curb-side pick-up, please call the driver when you've collected your luggage, using the number you received via SMS to arrange the pick-up location. 

About The Vehicle 

Q: I have a small child, do I need to bring my own seat? 

You can reserve a child seat during the booking process, for an additional fee. 

In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat. the law requires the passenger perform the installation. 

Q: Do I need to put my child in a car seat? 

Laws vary by state, so you should know and comply with the legal requirements. 

Q: Can I smoke in a Kc Global vehicle? 

For health and safety reasons, we do not allow smoking in any Kc Global vehicle. 

Q: Is luggage allowed inside the vehicle? 

All large luggage must fit in the truck of the vehicle. If handheld luggage fits inside the vehicle, then it is permitted only in the back seat. By law the front seat cannot hold passengers or luggage. 

Q: Can I travel in a Kc Global vehicle with a pet? 

Pets are allowed in Kc Global vehicles. If the pet weighs more than 15 pounds then they must be in a carrier. Please note that certified service animals and emotional support animals do not need to be placed in a carrier. 

(913) 800-4011